“It’s telling that the criticism surrounding this issue has shifted, quickly, from speculation about a technical defect in the iPhone 4 hardware to criticism over the tone of Apple’s response to it.”
Daring Fireball: Antennagate Bottom Line
To this cynical observer, the situation sounds to me like this:
There was a flaw discovered in a highly desirable product from a company which makes many such desirable products, and people hoped to get something free because of it.
Now they’re upset that it’s only a case— they wanted something much more valuable/desirable.